Conversation Design Basics

Prompt Design for UX Writers: Writing Better System Messages

How prompts, outputs, and system messages shape generative AI assistants, and how to start designing them more clearly, safely, and intentionally.

May 14 • Dr. Carmen Martinez

How to Design Conversational Flows That Actually Hold Up

A practical guide for UX Writers on chatbot flow design, conversation design patterns, and building conversational systems that handle interruption…

May 7 • Dr. Carmen Martinez

How to Make a Bot Sound Natural: Rhythm, Timing, and Turn Design

Why do bots sound robotic even when the copy is clear? Learn how rhythm, turn design, pacing, and confirmations shape natural conversation in chatbots…

Apr 30 • Dr. Carmen Martinez

What Makes a Bot Feel Consistent? Persona, Voice, and Tone

For Content Creators and UX Writers moving into Conversation Design: how persona, voice, and tone create coherence across conversational systems

Apr 23 • Dr. Carmen Martinez

How to Translate Personas, Needs, and Intents into Conversational Value

For UX Writers in transition: moving beyond personas and intent labels toward real design decisions

Apr 16 • Dr. Carmen Martinez

Rule-Based, LLM, or Hybrid? Choosing the Right Assistant for the Job

For UX Writers in transition: how to choose the right assistant model for the experience

Apr 9 • Dr. Carmen Martinez

Conversation Design for UX Writers: When to Use a Bot and Define Success

Part of the series of Conversation Design Basics, published every Thursday.

Apr 2 • Dr. Carmen Martinez

Conversation Design: What It Really Is — and Why Its History Does Not Begin with Alexa

A practical definition of conversation design for UX Writers and conversation designers, from IVR and voice assistants to LLMs, agentic AI, and behavior…

Mar 30 • Dr. Carmen Martinez

Start Here: Conversation Design Basics

I created Conversation Design Basics as a foundational section for people who want a clearer understanding of what Conversation Design actually is and…

Mar 29 • Dr. Carmen Martinez

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